Refund Policy

1. General provisions

AutoNews.com.ua (hereinafter — the "Service") provides paid services for generating vehicle history reports by VIN, license plate number, or lot number. Payment is made online through a payment provider before the service is rendered.

We strive to ensure that every user receives a useful and reliable report. If the service was rendered improperly through our fault, we refund the payment in accordance with the terms of this Policy and the consumer protection legislation of Ukraine.

2. Specifics of the digital product

The report is a digital good (content) that is created and delivered to the user in electronic form immediately after payment. Please note the key features of this service:

3. Grounds for a refund

We refund the payment in full or in part if one of the following situations occurs:

• The report was not generated. The payment was charged, but the report did not appear in your account and did not arrive by email due to a technical failure.
• Double charge. The payment for a single order was charged twice — the amount of the excess payment is refunded.
• Empty report. No data whatsoever was found in the sources for the paid VIN, and we did not warn you about this before payment.
• Payment error. The payment went through, but the order was not created due to an error on the Service side.

In most cases, instead of a refund we may offer to re-generate the report or to transfer the payment to another VIN — at your choice.

4. When a refund is not issued

Since the report is a digital product delivered instantly, a refund is not possible, in particular, in the following cases:

• The report was generated and delivered properly, but its content did not satisfy you or did not meet your expectations.
• You entered an incorrect VIN, license plate, or lot number, and the report was generated using the erroneously entered data.
• The amount of available data depends on external sources, and we warned about the possible incompleteness of the information before payment.
• You changed your mind after the report had already been generated and opened.

Before paying, we recommend that you review the sample report and familiarize yourself with the pricing to understand what data the report includes.

5. How to submit a refund request

So that we can review your request quickly, please follow a few steps:

1. 1

   Write to us via the contacts page or to the support email within 14 days from the moment of payment.

2. 2

   Provide the order number, the date of payment, and the email under which the account is registered.

3. 3

   Describe the reason for your request. If necessary, attach screenshots or details that will help us understand the situation.

4. 4

   We will review the request and notify you of the decision by email. If needed, we will ask for clarification.

6. Timeframe and method of refund

Funds are refunded by the same method used for payment. The exact crediting time depends on the issuing bank of your card — the Service cannot influence it. The refund is made in the currency of the original payment; we do not withhold any refund fee.

7. Report packages and subscriptions

If you have purchased a report package or a VIN monitoring subscription, additional terms apply:

• Unused package. If no report has been generated from the package, you can refund its cost within 14 days from the date of purchase.
• Partially used package. The cost of the unused reports is refunded at the retail rate, unless this conflicts with the terms of the promotion.
• Monitoring subscription. You can cancel the subscription at any time in your account; the current period already paid for is non-refundable, and subsequent charges stop.

8. Disputed payments (chargeback)

Before initiating a payment dispute (chargeback) with your bank, please contact our support — in the vast majority of cases we resolve the matter faster and without the involvement of the bank. If you nonetheless open a dispute, we will provide the payment provider with data about the order and the fact that the service was rendered for an objective review.

9. Changes to the Policy

We may update this Policy by publishing a new version on this page indicating the date of the update. The version of the Policy in effect at the time of payment applies to an order. Continued use of the Service after the changes take effect means your agreement with the updated version.

10. Contacts

For questions about refunds and the status of your orders, contact the support team via the contacts page. We respond during business hours and make every effort to resolve each request as quickly as possible.